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Inteveo EcoLink

Data Retention

The record outlives the conversation.

Every call, message, transcript and signed document is retained against the customer account and stays searchable — so the history of a relationship is one history, not four systems and somebody's memory.

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  • Calls

  • Messages

  • Transcripts

  • Signed documents

Retention
Communication history is retained for seven years, across calls, SMS and email.
Ownership
The agency owns all of it. Everything is exportable at any time; EcoLink is the custodian, not the owner.