Phone Service
The phone system, delivered by the people who integrate it.
EcoLink runs on RingCentral. Inteveo is a certified RingCentral integration and delivery partner — so the phone service, the AMS integration, the handsets and the support all come from one team, on one invoice.
Move to RingCentral with us, or add EcoLink to the RingCentral you already run.
Both are real deployments, and neither is the consolation prize.
Move to RingCentral
Inteveo ports the numbers, provisions the handsets, builds the routing and connects it to your agency management system before anyone takes a call on it. One project, one team, one go-live date.
Already on RingCentral
Keep the service you have and add EcoLink on top of it. Calls still arrive the way they always have — they just arrive with the customer record already open, and they log themselves when they end. This is the Standalone plan, and every plan is available this way.
Why buy it this way
Anyone can sell you a phone system. Very few can connect it to Applied Epic.
Certification is not a badge for the website. It is the difference between an integration that is supported and one that breaks quietly the next time a vendor ships an update.
Designed by people who have done it in agencies
Call flows built around producers, CSRs and claims — not around a generic org chart. We already know what happens to your phones on renewal season.
Support that does not start in a general queue
Certified partners hold direct escalation paths into the platform vendor. When something is genuinely broken upstream, we are not filing a ticket alongside everyone else.
Integration that is certified, not improvised
No screen scraping. No shared credentials. No script quietly reading your AMS through the front door and calling it an integration.
Everything a phone system does, grouped by what an agency actually does with it.
The platform ships with far more than this. These are the parts an agency uses on a Tuesday.
- Getting the call to the right person
- Auto-attendant and menu routing, call queues and distribution groups, presence, forwarding, parking, delegation, screening, and routing that holds up across multiple offices.
- Reaching clients the way they want to be reached
- Business texting from the agency's own number, picture messaging, group threads, fax including email-to-fax for the carriers that still insist on it, video, and internal team messaging.
- Capturing what was said
- Call recording, transcription with speaker identification, automatic call summaries, and voicemail delivered as text. This is where the phone system stops being a phone system and starts being a record.
- Knowing how the agency is running
- Call metrics by person and by queue, live queue monitoring, adoption reporting, network health, and API access to the underlying data if you want it somewhere else.
- Surviving a security review
- Single sign-on, encrypted calls and video, E911 location compliance, number masking, call and fax filtering, and mobile device management.
Getting there
Nobody’s afraid of the phone system. They’re afraid of the cutover.
Porting numbers is the part that keeps principals awake, so here is exactly how it goes.
- 01
Discovery.
We map what you have — lines, numbers, who answers what, and every routing rule someone set up years ago and never wrote down.
- 02
Build.
The new system is configured and the AMS integration is connected and tested while your current phones keep ringing.
- 03
Port.
Numbers move on a scheduled date.
- 04
Cutover.
Configuration, provisioning, testing and go-live are run by us.
- 05
After.
US-based technical support through installation and for the whole term of the service — the same team, not a handoff to a queue once the invoice clears.
Telephony, platform, handsets, network and integration. One invoice.
When a call drops, there is no argument about whether it was the carrier, the handset, the network or the integration. It is all Inteveo, so it is all our problem.
Telephony
Platform
Handsets
Network
Integration
Bring us your current phone bill and your AMS.
Thirty minutes. We’ll show you what your call flow looks like on EcoLink, what it would cost, and what it would take to move — and we’ll say so if the answer is that you should stay where you are.
Sales — 800.501.2756