Phone Service · Products
Everything a phone system does, grouped by what an agency does with it.
RingCentral RingEX, delivered by Inteveo. The platform ships with more than this — these are the parts an agency uses on a Tuesday.
- Getting the call to the right person
- Auto-attendant and menu routing, call queues and distribution groups, presence, forwarding, parking, delegation, screening, and routing that holds up across multiple offices.
- Reaching clients their way
- Business texting from the agency's own number, picture messaging, group threads, fax including email-to-fax for the carriers that still insist on it, video, and internal team messaging.
- Capturing what was said
- Call recording, transcription with speaker identification, automatic summaries, and voicemail delivered as text.
- Knowing how the agency is running
- Call metrics by person and by queue, live queue monitoring, adoption reporting, network health, and API access to the underlying data.
- Surviving a security review
- Single sign-on, encrypted calls and video, E911 location compliance, number masking, call and fax filtering, mobile device management.