AI capabilities
AI Transcription & Summaries
Turn every recorded call into a searchable transcript and a concise summary — automatically.
Call recorded
Through RingCentral or a supported integration.
Transcribed automatically
Speaker-labelled, searchable, kept with the audio.
Summarised
Key points, decisions and action items, ready to export.
500 per month, per agency
Calls up to 60 minutes
English
Business and Advanced plans
What’s included
Every recorded call, turned into something you can search.
Automatic AI call transcription
Recorded calls are transcribed automatically, no manual work.
AI call summaries
A concise recap of each call with key points, decisions, and action items.
500 transcriptions and summaries per month, per Agency Account
Included in your plan.
Speaker labeling
See who said what (where audio supports it).
Searchable transcripts
Find any call by keyword inside EcoLink.
Stored alongside the original recording
Transcript, summary, and audio kept together.
Team access
Available to all users on the account, based on role-based permissions.
Copy & export
Pull text into notes, emails, your agency management system, or claims files.
The original recording is always retained
As the authoritative record of the call.
Limitations
What to know before relying on a transcript.
AI-generated, not 100% accurate. Transcripts and summaries are produced automatically by AI and may contain errors. The original call recording is the official record; if a transcript and the recording ever differ, the recording governs.
Accuracy varies with audio quality, background noise, crosstalk, accents, speaking pace, and industry-specific terms such as carrier names and acronyms. Review before relying on a transcript for compliance, claims, legal, or other official purposes.
Monthly allotment does not roll over. Included transcriptions and summaries reset at the start of each billing cycle; unused amounts are not carried forward or refunded.
Going over your limit When you reach your monthly included amount, you'll be prompted to upgrade to a higher plan.
Counted per call processed. Each call transcribed and summarized counts toward your monthly total; re-processing a call may count again.
Length limits Supports calls up to 60 minutes; unusually long calls may be split.
Supported language English.
Supported sources only Transcription applies to calls recorded through RingCentral and EcoLink's supported integrations; it can't transcribe audio it didn't capture.
Requirements
What you need in place.
Six things, all of them ordinary for an agency already recording calls.
An active EcoLink subscription on a Business or Advanced plan (plans that include AI transcription & summaries)
Call recording enabled through RingCentral or a supported telephony integration
Legally required consent to record, obtained by the customer under applicable one- or two-party consent laws
Adequate audio quality — clear recordings produce materially better results
Calls in a supported language
Acceptance of EcoLink's Terms & Conditions and AI Usage Rules
Good to know
The rules around it.
Recording & consent.
You control recording and are responsible for obtaining any consents and providing any notices required by federal and state law before recording, transcribing, or summarizing a call. EcoLink provides configurable announcement and tone options for you to enable.
Your data.
You own your recordings, transcripts, and summaries. EcoLink uses them only to provide, secure, support, and improve the Services and does not sell them.
Regulated data.
These features are for ordinary business communications. Don't use them to process protected health information (HIPAA), cardholder data (PCI DSS), or biometric identifiers without a separate signed addendum.
As available.
AI transcription and summaries are provided on an “as available” basis; features, included volumes, and processing times may change.
AI transcripts and summaries are informational aids only and are not legal, compliance, underwriting, or other professional advice. See our Terms & Conditions and Privacy Policy.