Bundled Solution · Communications
Every channel on the customer record.
Calls, texts, email, video and signatures — captured against the account automatically, whichever way the client got in touch.
The bundled program costs less than assembling it yourself.
Bundled Core, Business and Advanced are discounted nearly 50–60% against buying the same components separately, depending on what the plan includes. Extended options such as high-volume routing sit above the bundled price.
Voice
RingCentral RingEX, with the call matched to the customer before the second ring and routed by AIRS to the person who owns the account. Recorded, transcribed and summarized, then written back when it ends.
Messaging
Two-way SMS and MMS from the agency's own number, TCPA-aware and archived to the record. SmartText lets one number carry all of it — EcoLink parses every message to the right account.
Outlook threads sit alongside calls on the customer record, so the history of an account is one history.
Chat
Website chat through Comm100 arrives in the same queue as calls, matched to the customer if they already are one.
Signatures
eSIG sends for signature from inside the call, and the executed document files itself back to the record.
A client who calls on Monday, texts on Tuesday and signs on Wednesday leaves one trail, not three. That is what makes the record worth having.
What the bundle is