Phone Service · Services
Nobody is afraid of the phone system. They are afraid of the cutover.
Implementation is included, not a professional-services line item. Here is exactly what we do.
- Discovery
- We map what you have — lines, numbers, who answers what, and every routing rule someone set up years ago and never wrote down.
- Build
- Your IVR and auto attendant are rebuilt to match what your callers already know. The new system is configured and the AMS integration connected and tested while your current phones keep ringing.
- Port
- Every number moves on a scheduled date. Nothing is lost, retired or replaced.
- Cutover
- Configuration, provisioning, testing and go-live are run by us.
- After
- US-based technical support through installation and for the whole term of the service — the same team, not a handoff to a queue once the invoice clears.
- Training
- White-glove training included. Producers and CSRs stay inside the management system they already know, so there is less to learn than a phone migration usually means.
- Timing
- Standalone implementations go live in about 15 days.
