Integrated
Integrated apps write to your management system.
Calls, messages and documents from these applications are tracked and saved against the customer record like anything else EcoLink handles.
Command Center
Your applications, in the same place as your calls.
Command Center is the panel inside the dashboard where an administrator adds and removes the applications the agency uses — from an approved list, without an IT ticket.
Launcher
The rest are one click away.
For applications EcoLink does not integrate with, Command Center is a launcher — the agent opens the app they already subscribe to without leaving the screen or hunting for a bookmark.
Who controls it
Authorized users manage the list. Applications are enabled at account level and apply to everyone.
Command Center is in every plan at no added charge.