Telephony / UCaaS
The voice layer underneath.
EcoLink is built on RingCentral. This page is about what that connection does; the phone service itself is under Phone Service.
RingCentral
Calls, SMS, video and fax on one system. Inteveo is a RingCentral Certified Delivery Partner, Ignite Certified — so the integration is not a third party bolted on between two vendors, it is the same team on both sides of it.
What the connection carries
Inbound number matched to the customer before the call is answered.
Routing decisions passed to AIRS and back.
Call state, presence and recording surfaced in the dashboard.
Activity and recordings written to the management system when the call ends.