Telephony / UCaaS
The voice layer underneath.
EcoLink is built on RingCentral — including the carrier-branded versions of it. This page is about what that connection does; the phone service itself is under Phone Service.
RingCentral
Calls, SMS, video and fax on one system. Inteveo is a RingCentral Certified Delivery Partner, Ignite Certified — so the integration is not a third party bolted on between two vendors, it is the same team on both sides of it.
Already on a carrier-branded version?
Several carriers sell RingCentral under their own name. If your phone service is one of these, it is RingCentral underneath — so the same integration applies, with nothing extra to buy and nothing different to set up.
What the connection carries
Inbound number matched to the customer before the call is answered.
Routing decisions passed to AIRS and back.
Call state, presence and recording surfaced in the dashboard.
Activity and recordings written to the management system when the call ends.